Terms and Conditions
General Terms and Conditions of the ATRIA.SK online wholesale store
ATRIA.SK – the first online wholesale store – home | apartment | garden
1. Definition of terms
- Seller - operator of the ATRIA.SK online wholesale store
- Buyer - a natural or legal person who has entered into a business relationship with the seller
- Goods - products or services offered by the ATRIA.SK online wholesale store
- Order - a purchase contract on the basis of which the sale of goods is carried out
2. Order
An order is created on the basis of its confirmation during the process of ordering goods in the online store, or when goods are ordered by phone or email. By submitting the order to the seller, the buyer confirms that they agree with the business and purchasing terms and conditions of the ATRIA.SK online wholesale store. The terms and conditions are an integral part of the order placed, i.e. of the purchase contract.
3. Cancellation of an order
The buyer has the right to cancel the order without giving a reason, up until the ordered goods are dispatched from the ATRIA SK warehouse, P. Mudroňa 5, Žilina, Company ID: 31577547, by email to: info@atria.sk. Information about dispatch will be sent to the buyer by email or communicated by phone. When cancelling an order, the buyer is obliged to state the order number, name, email and a description of the ordered goods. In the case of a cancellation as described in point a) of this article, the seller does not charge the buyer any fees related to the cancellation of the order. If the buyer has already paid the seller the purchase price, or part of it, before the cancellation of the order, the seller will refund the purchase price already paid, or part of it, within 14 days of the cancellation of the order by transfer to the buyer's bank account.
The seller reserves the right to cancel an order or part of it if the buyer provided false or misleading personal data in the order, or if the goods are no longer manufactured or supplied, or if their wholesale price has changed significantly. In such a case, the seller will promptly inform the buyer in order to agree on further steps. In the event of cancellation of the order, the seller does not charge the buyer any fees related to the cancellation of the order. If the buyer has already paid the seller the purchase price, or part of it, before the cancellation of the order, the seller will refund the purchase price already paid, or part of it, within 3 business days of the cancellation of the order by transfer to the buyer's bank account.
4. Withdrawal from the purchase contract
A buyer who is not purchasing the goods as part of their business activity has, by law, the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods (natural persons only), regardless of whether the goods have been unpacked from their original sealed packaging, tested, or are sent without their original packaging. The following conditions apply to withdrawal from the contract within the statutory period:
» the buyer shall notify the seller of their intention to withdraw from the contract as soon as possible, in writing by email to info@atria.sk, or by post to our address, together with the goods, a copy of the invoice, and an account number for the refund. You can also withdraw from the contract by submitting a returns request on the "My Order" page. My order
the goods must be sent by the buyer by registered and insured mail, but not cash on delivery. The sender of the goods must be the same person as the buyer.
If the buyer withdraws from the contract and delivers the goods to the seller, the seller will refund the buyer the purchase price already paid, including the costs the consumer incurred in ordering the goods, within 14 days of receipt of the withdrawal from the purchase contract and delivery of the goods to the seller, by bank transfer to the account specified by the buyer. The sender must at the same time be the same person as the buyer.
If the buyer fails to fulfil the obligation stated in point 4a) of these terms and conditions, the withdrawal from the purchase contract is not valid or effective, and the seller is not obliged to refund the purchase price to the buyer, and is also entitled to reimbursement of the costs associated with sending the goods back to the buyer.
Unless the seller and the consumer agree otherwise, the consumer cannot withdraw from a contract whose subject is:
a) the provision of a service, if the service began to be performed with the consumer's consent before the expiry of the withdrawal period under paragraphs 1 to 3,
b) the sale of goods or the provision of a service whose price depends on movements in the financial market that the seller cannot influence,
c) the sale of goods made to the consumer's specific requirements, or goods made specifically for a single consumer, or goods which, due to their nature, cannot be returned, or goods which are liable to deteriorate or expire quickly,
d) the sale of audio or video recordings or computer programs which the consumer has unsealed,
e) the sale of newspapers, magazines and periodicals,
The delivery of ordered goods will be carried out as soon as possible, depending on the availability of the goods in stock and the seller's operational capabilities. The order is usually processed within 1-3 business days of its confirmation. In the event of a longer delivery time, the seller will promptly inform the buyer of this fact.
The place of collection or delivery of the goods is determined by the buyer when ordering the goods. The order is considered fulfilled when the goods are received by the buyer. Transport to the delivery address is arranged by the seller. The shipment with the goods always includes a tax document (proof of purchase of the goods) and instructions for use, or a warranty card, where applicable.
The buyer is obliged to receive the goods at the place stated in the order. The seller is obliged to inform the buyer of the delivery date either by email or by phone. If the buyer refuses to accept the goods from the courier, or if delivery has to be repeated more than twice due to the buyer's absence at the place specified in the order, all costs arising from this shall be borne by the buyer.
6. Shipping charges
The buyer chooses the method of payment when ordering the goods by selecting the chosen option. Guaranteed delivery to the delivery address is 24-48 hours from dispatch of the goods from the ATRIA SK warehouse, P. Mudroňa 5, Žilina. Delivery on business days (8am-4pm). Shortly before delivery, the courier may contact you by phone so that you can arrange a more precise delivery time. You can pay for the goods by bank transfer in advance to our account or by cash on delivery. The customer is obliged to check and accept the shipment only if the outer packaging is not damaged in any way. If the packaging is damaged, you may still accept the goods, but any reservations must be noted on the shipping/delivery note. Immediately after receiving the shipment, inspect the goods and check the completeness of the package; in case of damage to the goods or an incomplete shipment, report this fact using our phone numbers or email address. Complaints regarding mechanical damage to the product, or incompleteness of the shipment, which are reported after signing the delivery note and not reported immediately, at the latest within 12 hours, will not be taken into account, given the carrier's transport conditions! You can also collect the goods in person at our warehouse in Žilina, following prior telephone arrangement.
For orders shipped abroad, the seller will calculate the postage individually, according to the weight of the shipment and the country to which the shipment is being sent. For shipments abroad, payment must be made in advance, on the basis of a pro forma invoice sent by the seller.
The seller has the right to withdraw from the sale or shipment in the event of an incorrect price caused by an error on the part of a programmer or sales representative.
7. Warranty, complaints and service
The warranty period is 24 months from the date of conclusion of the purchase contract, unless a different warranty period is set for specific cases, and it runs from the date of acceptance of the goods and confirmation of the necessary documents relating to the goods by an authorised person.
The buyer is obliged to file a complaint with the seller without delay, immediately after discovering the defect, otherwise the buyer loses the right against the seller to have the defect remedied free of charge.
The buyer has the right to claim warranty with the seller only for goods showing defects caused by the manufacturer, supplier or seller, which are covered by the warranty and were purchased from the seller.
During the warranty period, the buyer has the right to have the defect remedied free of charge, after presenting the goods, including accessories, documentation, and instructions, to an authorised representative of the seller together with proof of payment, or a warranty card, and a brief description of the defect.
The right to warranty ceases if the defect was caused by mechanical damage to the product caused by the buyer, incorrect handling of the product, failure to report obvious defects upon receipt of the goods, use of the goods in conditions that do not correspond, in terms of humidity, chemical or mechanical influences, to the natural environment of the goods, neglect of care of the goods, damage to the goods due to excessive load, or use contrary to the conditions specified in the documentation, general principles, technical standards or safety regulations, or any other breach of warranty conditions. The warranty also does not cover defects caused by a natural disaster and the expiry of the warranty period of the goods. The warranty does not apply to normal wear and tear of the item (or its parts) caused by use. A shorter service life of the product therefore cannot be considered a defect and cannot be claimed under warranty.
The claimed product must be sent back by post, or, in the case of oversized goods, by courier service, to our office address, unless the seller specifies otherwise. We will also accept the claimed product in person at our office, following prior telephone arrangement, due to flexible working hours.
The seller or a designated person shall issue the buyer with confirmation of the filing of the complaint in a suitable form chosen by the seller, e.g. by email or in writing. If confirmation cannot be delivered immediately, it must be delivered without undue delay, but no later than together with the document confirming resolution of the complaint.
The seller is obliged to determine the method of handling the complaint within 3 days of the start of the complaints procedure (the day the claimed goods are received), and in justified cases, especially if a complex technical assessment of the condition of the goods is required, no later than within 30 days of the start of the complaints procedure. After determining the method of resolving the complaint, the seller or a designated person shall handle the complaint immediately; in justified cases the complaint may be handled later. However, the resolution of a complaint may not take longer than 30 days from the date the complaint was filed. After this period for resolving the complaint has expired, the consumer has the right to withdraw from the contract, or has the right to have the goods exchanged for new goods.
Customers can file warranty claims at the address ATRIA SK s.r.o., P. Mudroňa 5, Žilina.
If, under the provisions of these complaints rules and the relevant legal regulations, the buyer becomes obliged to collect the claimed goods from the seller, or the seller demonstrably calls on the buyer to collect the claimed goods, the buyer is obliged to collect the subject of the complaint without undue delay, but no later than within 15 days from the day on which this obligation arose. If the buyer does not collect the subject of the complaint within this period, the uncollected goods shall be considered an item that is the subject of a storage agreement within the meaning of Section 516 et seq. of Act No. 513/1991 Coll., the Commercial Code, as amended. The seller is entitled to charge the buyer a flat-rate compensation for costs incurred in storing the claimed item in the amount of €2 for each day of storage, including any day begun, and if the buyer does not collect the subject of the complaint within 30 days, the seller is entitled, in accordance with the conditions set out in Section 525 of the Commercial Code, to sell the subject of the complaint on the buyer's account in a suitable manner and to offset the total amount of the flat-rate compensation for costs incurred under this point, as well as its other claims against the buyer, against the sale proceeds.
Buyer's rights when filing a complaint:
For a remediable defect, the buyer has the right to have it remedied free of charge, promptly and properly. The seller decides on the method of remedying the defect and is obliged to remedy it without undue delay. Instead of having the defect remedied (repair), the buyer may request the exchange of the defective item for a defect-free one, provided this does not cause the seller disproportionate costs given the price of the goods or the severity of the defect.
In the event of an irremediable defect that prevents the item from being properly used for its intended purpose, the buyer has the right either to have the item exchanged or to withdraw from the contract (refund).
If an item simultaneously has at least three different remediable defects, each of which prevents proper use, the consumer has the right to have the goods exchanged or to a refund. The consumer has the same right if the same defect, which has already been repaired at least twice, occurs a third time during the warranty period.
A complaint is considered resolved when the complaints procedure is concluded by handing over the repaired product, exchanging the product, refunding the purchase price of the product, paying a reasonable discount on the price of the product, a written request to accept performance, or its justified rejection.
Complaints procedure: Please follow the procedure below when filing a complaint:
Send an email to our address info@atria.sk, stating your name and a telephone contact where we can reach you, the name of the product, catalogue number, invoice number and a description of the defect.
Within 24 hours (on business days), you will be sent information on the next steps together with the address to which to send the claimed goods.
Send the goods to the specified address together with a description of the defect, a copy of the invoice, or a confirmed warranty card, where applicable. If the delivery address for the repaired product differs from the address on the invoice, please state the current address and a telephone contact.
For your own benefit, and to speed up the handling of your complaint, please send claimed products to the address that will be sent to you by email.
Consent to the processing of personal data:
Information for data subjects on the processing of personal data pursuant to EU Regulation No. 2016/679 (hereinafter "GDPR"), Article 13 et seq.
Personal data information system: E-shop. Joint controller: Deltastav s.r.o., Mudroňa 5, Žilina 010 01, Company ID: 31577547, and Atria SK s.r.o., Mudroňa 5, Žilina 010 01, Company ID: 53 430 875. Representative of the controller: None appointed (an obligation only where the controller is not established in the EU). Contact details of the responsible person: Not appointed. Purposes of processing: Identification of e-shop clients for the purpose of correct invoicing and correct delivery of goods. Legal basis for processing: Contract. This means that the collection of personal data is a statutory requirement, a contractual requirement, a requirement for concluding a contract. The data subject is obliged to provide the personal data. The consequence of not providing the personal data would be failure to fulfil the purpose of the processing. The processing of personal data is not based on GDPR Art. 6(1)(f). Source of the personal data: Directly from the data subject. Categories of personal data: First name, surname, address, telephone, email. Set of processing operations performed on personal data (as checked): [x] collection, [x] recording, [x] organisation, [x] structuring, [x] storage, [x] adaptation or alteration, [x] retrieval, [x] consultation, [x] use, [ ] disclosure (by transmission, dissemination or otherwise making available), [ ] alignment or combination, [x] restriction, [x] erasure, [x] destruction. Note: Regardless of whether carried out by automated or non-automated means. Recipients or categories of recipients: None. Personal data is not provided to processors. Other recipients (who do not further process the personal data): IT administration. Note: Under the GDPR, a public authority is not considered a recipient if personal data is provided to it. Transfer of personal data to a third country: Does not take place. Retention period for personal data: 10 years after the end of processing, unless otherwise specified by the controller's records retention rules. Legal rights of the data subject: The data subject has the right to request access to their personal data from the controller, the right to have it corrected, erased, or its processing restricted, the right to object to processing, as well as the right to the accuracy of personal data. The data subject has the right to object to any automated individual decision-making as well as profiling. The data subject has the right to lodge a complaint with a supervisory authority, in particular in the member state of their residence. In Slovakia this is the Office for Personal Data Protection. In the cases set out in Article 17 of the GDPR, the data subject has the right to erasure (the "right to be forgotten"). Automated decision-making, i.e. a predetermined procedure that is subsequently carried out automatically: not carried out by the controller. Profiling, i.e. monitoring or predicting behaviour: The controller does not use profiling.
8. Final provisions
Relationships not governed by these general terms and conditions are governed by the relevant provisions of the Civil Code, the Electronic Commerce Act, the Act on State Control of the Internal Market in Matters of Consumer Protection, and the Consumer Protection Act No. 634/1992 Coll., as amended, applicable in the Slovak Republic. Any disputes arising from non-compliance with these terms shall be governed by the relevant provisions of the Commercial or Civil Code. The buyer declares that, prior to completing the order, they familiarised themselves with these terms and conditions and that they fully agree with them. If you have any questions, please write to us via the contact form, or by phone at one of the numbers listed in the contact details.
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